Sometimes it takes a bad experience to realize the value of good service.
Every day we get calls from potential customers who are shopping the internet for the best price on pagers with paging service. We are familiar with most of our competitors offers. $99/year, $107.50/year, $8.95/month... you name it, we've seen the so called deals out there.
We also get more customers switching from these low rate paging companies because in the long run, when you take into consideration the big picture, it costs more to deal with them.
How do we figure?
Simple. Do the math....
Pager company A charges $107.50 for 12 months of service
Add $19.99 for the pager, add another $3.00 for shipping, total spent upfront = $130.49 (average cost per month up front = $10.87) Up front savings per month compared to PagersDirect... 16 cents
Pager has 90 day warranty. It malfunctions 6 months into the 12 month plan. Replacement pager cost...$46.50 including shipping.
Total spent: $176.89
Average cost per month = $13.61
Pager company B charges $99 for 12 months of service and no phone support.
add $9.99 for the pager, add another $6.50 for shipping, total spent upfront = $115.49 (average cost per month up front = $9.62) Up front savings per month compared to PagersDirect... $1.41 (reference source: pager99.com)
Pager has 90 day warranty. It malfunctions 6 months into the 12 month plan. Replacement pager cost $46.50 including shipping.
Total spent: $161.99
Average cost per month = $13.50
PagersDirect charges $143.40 including pager, first class mail shipping and extra 13th month of service for ordering online. Total spent upfront $143.40 (average cost per month up front = $11.03)
Pager comes with maintenance plan at no extra charge. Pager malfunctions 6 months into the 12 month plan. Replacement cost $0 including the return postage for your malfunctioning pager as well as free shipping for the replacement pager. Total Spent... $143.40
Average cost per month with PagersDirect = $11.03
Other paging companies make up the difference by charging all kinds of extra fees tacked on to the actual costs. Some of our favorites are printed statement fees, charges to call into customer service on a per call basis and phone payment fees. They are actually charging you to send you a bill, talk to them and take your money. It's almost unbelievable, but sadly it's true.
Bottom Line: PagersDirect offers service after the sale for between .16 and $1.41 more per month upfront than our low price competitors but after one mishap in the first year, you actually come out ahead by at least $2.47/month and you won't have to deal with the nuisance fees that some other companies charge after the initial sale. |
